FAQ
Q: What is La Coutellerie?
La Coutellerie is a company specializing in the sale of high-quality knives, kitchen utensils, and accessories for the home, garden, and outdoor living. We offer the widest range of OPINEL products in Canada. We also distribute Fischer Bargoin products, Coutale, Eno planchas, and HydroFlask water bottles.
Q: Where is La Coutellerie located?
La Coutellerie is located at 9-1727 Bld Périgny, Chambly, Quebec, Canada. Our offices and showroom are accessible by appointment only. Contact our team for more information at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: What types of knives do you offer?
We offer a wide variety of knives:
- For the kitchen: chef's knives, Japanese knives, bread knives, Santoku knives, and paring knives of all sizes. We also offer a complete range of accessories for maintenance and cutting (honing steels, cutting boards, sharpening stones, and Japanese stones).
- For the garden and outdoors: Opinel pocket knives, mushroom knives, Thiers knives, pruning shears, scissors, water bottles, and much more! Let our pages guide you to discover everything.
Q: How can I place an order?
You can place an order directly on our website. Browse our catalog, add the desired items to your cart, and follow the instructions to finalize your purchase. We accept various secure payment methods for your convenience. Are you stuck? Give us a call. We will be happy to help you complete your order live.
Q: What delivery options are available?
We offer several delivery options to meet your needs: STANDARD or EXPRESS. Delivery times and costs vary depending on your location. You can view the details of the delivery options in your shopping cart before confirming your order.
For all orders of $100 or more, delivery is free!
Please note that delivery times are provided as a guideline and may vary depending on the carrier. We are not responsible for any delays, setbacks, or delivery problems that may occur after your order has shipped and which are beyond our control.
Q: What is your return policy?
We are committed to ensuring your satisfaction. If you are not satisfied with your purchase, you may return unused items in their original packaging within 7 days of receipt. For more details, please consult our return policy. Return and Refund Policy
Q: How can I maintain my knives?
To keep your knives in perfect condition, we recommend cleaning them by hand with warm soapy water and drying them immediately after use. Avoid the dishwasher to preserve the quality of the blades.
- Store your knives in a safe and organized place to prevent the blades from clashing. We highly recommend installing a magnetic strip for optimal storage.
- Remember to hone (straighten the edge of your blade) your knives as often as possible using a high-quality honing steel or a manual sharpener. The better maintained your edge is, the longer your knife will stay sharp without needing a full sharpening.
You can also use our sharpening services to keep your knives sharp.
Q: Do you offer sharpening services?
Yes, we offer professional sharpening services for all your knives. We sharpen only by hand on a water wheel for an optimal edge that lasts over time without deteriorating the quality of your steel. Beware of sharpening on abrasive belts! Whether you bought your knives from us or elsewhere, we will be happy to take care of your blades. Contact us for more information about our sharpening services at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: How can I contact customer service?
For any questions or assistance, you can contact our customer service by email at info@lacoutellerie.ca or by phone at 1 (438) 842-0931. Have an urgent question? Feel free to use the chat available on every page of our site. Follow the little blue bubble!