FAQ
Q: What is La Coutellerie?
La Coutellerie is a company specializing in the sale of high-quality knives, kitchen utensils, and accessories for the home, garden, and outdoor living. We offer the widest range of Opinel products in Canada. We also distribute Fischer Bargoin and Coutale products, Eno griddles, and HydroFlask water bottles.
Q: Where is La Coutellerie located?
La Coutellerie is located at 9-1727 Périgny Blvd, Chambly, Quebec, Canada. Our offices and showroom are accessible by appointment only. Contact our team for more information at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: What types of knives do you offer?
We offer a wide variety of knives:
- For the kitchen: chef's knives, Japanese knives, bread knives, Santoku knives, and paring knives of all sizes. We also offer a complete range of accessories for maintenance and cutting (sharpening steels, cutting boards, whetstones, and Japanese sharpening stones).
- For the garden and outdoors: Opinel pocket knives, mushroom knives, Thiers knives, pruning shears, scissors, water bottles and much more! Let yourself be guided on our pages to discover everything.
Q: How can I place an order?
You can place an order directly on our website. Browse our catalog, add the items you want to your cart, and follow the instructions to complete your purchase. We accept various secure payment methods for your convenience. Having trouble? Give us a call. We can help you complete your order live.
Q: What delivery options are available?
We offer several delivery options to meet your needs: Standard or Express. Delivery times and costs vary depending on your location. You can view the details of the delivery options in your shopping cart before confirming your order. Delivery is free for all orders of $100 or more!
Q: What is your return policy?
We are committed to ensuring your satisfaction. If you are not satisfied with your purchase, you can return unused items in their original packaging within 7 days of receipt. For more details, please see our return policy. Return and Refund Policy
Q: How can I maintain my knives?
To keep your knives in perfect condition, we recommend washing them by hand with warm soapy water and drying them immediately after use. Avoid the dishwasher to preserve the quality of the blades.
- Store your knives in a safe and organized place to prevent the blades from knocking against each other. We highly recommend installing a magnetic knife strip for optimal storage.
- Remember to hone (sharpen) your knives as often as possible using a good quality honing steel or a manual sharpener. The more you maintain the edge, the longer your knife will stay sharp without needing a complete sharpening.
You can also use our sharpening services to keep your knives sharp.
Q: Do you offer sharpening services?
Yes, we offer professional sharpening services for all your knives. We only use hand sharpening on a water-cooled grinding wheel for an optimal edge that lasts over time without compromising the quality of your steel. Beware of sharpening on abrasive belts! Whether you purchased your knives from us or elsewhere, we will be happy to take care of your blades. Contact us for more information about our sharpening services at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: How can I contact customer service?
For any questions or assistance, you can contact our customer service by email at info@lacoutellerie.ca or by phone at 1 (438) 842-0931 . Have an urgent question? Feel free to use the chat available from every page of our website. Just follow the little blue bubble!