FAQ
Q: What is La Coutellerie?
La Coutellerie specializes in the sale of high-quality knives, kitchen utensils, and accessories for the home, garden, and outdoor living. We offer the widest range of OPINEL products in Canada. We also distribute Fischer Bargoin and Coutale products, Eno grills, and HydroFlask water bottles.
Q: Where is La Coutellerie located?
La Coutellerie is located at 9-1727 Bld Périgny, Chambly, Quebec, Canada. Our offices and showroom are accessible by appointment only. Contact our team for more information at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: What types of knives do you offer?
We offer a wide variety of knives:
- For the kitchen: chef's knives, Japanese knives, bread knives, Santoku knives, and paring knives of all sizes. We also offer a complete line of accessories for maintenance and cutting (sharpening steels, cutting boards, sharpening stones, and Japanese stones).
- For the garden and outdoors: Opinel pocket knives, mushroom knives, Thiers knives, pruning shears, scissors, water bottles, and much more! Let yourself be guided through our pages to discover everything.
Q: How do I place an order?
You can place an order directly on our website. Browse our catalog, add the desired items to your cart, and follow the instructions to complete your purchase. We accept a variety of secure payment methods for your convenience. Stuck? Give us a call. We can help you complete your order right away.
Q: What delivery options are available?
We offer several delivery options to suit your needs, STANDARD or EXPRESS. Delivery times and costs vary depending on your location. You can review the delivery option details in your shopping cart before confirming your order. For all orders of $100 or more, delivery is free!
Q: What is your return policy?
We are committed to ensuring your satisfaction. If you are not satisfied with your purchase, you can return unused items in their original packaging within 7 days of receipt. For more details, please see our return policy.
Q: How do I care for my knives?
To keep your knives in perfect condition, we recommend cleaning them by hand with warm, soapy water and drying them immediately after use. Avoid the dishwasher to preserve the quality of the blades.
- Store your knives in a safe and organized place to prevent blades from rattling. We strongly recommend installing a magnetic bar for optimal storage.
- Remember to sharpen (straighten the edge of your blade) your knives as often as possible using a good quality sharpening steel or a hand sharpener. The better your edge is maintained, the sharper your knife will stay without having to go through a full sharpening.
You can also use our sharpening services to keep your knives sharp.
Q: Do you offer sharpening services?
Yes, we offer professional sharpening services for all your knives. We only sharpen by hand on a wet grindstone for optimal sharpness that lasts over time without compromising the quality of your steel. Beware of sharpening on abrasive belts! Whether you purchased your knives from us or elsewhere, we will be happy to take care of your blades. Contact us for more information about our sharpening services at info@lacoutellerie.ca or by phone at 1 (438) 842-0931.
Q: How can I contact customer service?
For any questions or assistance, you can contact our customer service by email at info@lacoutellerie.ca or by phone at 1 (438) 842-0931. An urgent question? Don't hesitate to use the chat available from any page of our site. Follow the little blue bubble!